I have a 14-day return policy on all original paintings, which means you have 14 days after receiving your item to request a return.
To be eligible for an original painting return, your item must be in the same condition that you received it and in its original packaging. You’ll also need the receipt or proof of purchase.
All of my fine art prints are made to order using the highest standards by a second party. For this reason I am unable to accept returns or exchanges as I do not hold inventory.
All of my printed pieces are sent directly from a fine art printer, please do not send your purchase back to the fine art printer or manufacturer on your shipping label. I cannot guarantee that your purchase will be able to be received safely and this may result in a loss of your purchase.
No returns on sale / discounted items.
To start a return, you can contact me at bernadette@byoungquistart.com. If your return is accepted, I’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact me for any return question at bernadette@byounguistart.com.
Damages and issues
Please inspect your order upon reception and contact me immediately if the item is defective, damaged or if you receive the wrong item, so that I can evaluate the issue and make it right. If your item arrives damaged please contact me within 24hrs so that we can arrange a replacement. If issues are reported after 48 hrs replacements may not be possible.
Exceptions / non-returnable items
Certain types of items cannot be returned, eg custom products (such as special orders, bespoke size/frame options or personalised items). Please get in touch if you have questions or concerns about your specific item.
Unfortunately, I cannot accept returns on sale items or gift cards.
